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Your position: Home / Return Policy

Return Policy

Return Policy

How should I send it?

We recommend you post any returns to us using a carrier who can give you a Certificate of Posting as, until the parcel reaches us, it is your responsibility.

Do I have to pay to return?

We are sorry but if you are returning items because you have changed your mind it will be at your cost and we will not refund you original delivery charge.

How long can I keep my order before returning?

We ask you return your items to us within 14 days beginning with the day after the day on which you receive them.

How long will it take to get my refund?

Refunds are usually processed within a few days of us receiving the goods back.
Please note that during this particularly busy period it may take up to a week to process your return.

Please allow a further week for the amount to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer and we have no control over it.

We will refund you by the same method as payment (i.e. same card, Paypal).

You have sent me the wrong items

We are only human and occasionally mistakes can happen. If it has happened to you we are very sorry and we will do our best to get the right items to you as soon as possible.

Get in touch with our support team via email support@velobuild.com or give us a call.

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